This Shipping Policy outlines how orders placed with Chem Source Global are processed, shipped, and delivered. By placing an order through our website, you agree to the terms described below.
1. Order Processing
- All orders are processed after confirmation of product availability and payment.
- Order processing times typically range from 1 to 5 business days, depending on the nature of the product, documentation requirements, and destination.
- Orders are not processed or shipped on weekends or public holidays.
Customers will be notified if additional time is required due to product specifications, regulatory checks, or logistical considerations.
2. Shipping Destinations
Chem Source Global offers international shipping to many countries worldwide.
- Availability of shipping services may vary by destination.
- Some products may be restricted or unavailable for shipment to certain regions due to local laws or regulations.
- Customers are responsible for ensuring that products can be legally imported into their destination country.
3. Shipping Methods
We work with trusted logistics and freight partners to provide reliable delivery options, which may include:
- Standard international shipping
- Express or priority shipping
- Freight or cargo shipping for bulk orders
Shipping methods are selected based on product type, quantity, destination, and customer preference where applicable.
4. Shipping Costs
- Shipping fees are calculated based on factors such as destination, shipment weight, volume, and handling requirements.
- Shipping costs are communicated to the customer before order confirmation.
- Any additional charges related to customs duties, taxes, or import fees are not included in shipping costs unless stated otherwise.
5. Customs, Duties, and Taxes
- International shipments may be subject to customs clearance procedures.
- Customers are solely responsible for paying any applicable customs duties, import taxes, or fees imposed by their local authorities.
- Delays caused by customs clearance are outside our control.
Chem Source Global is not responsible for shipments delayed, returned, or seized due to regulatory issues at the destination.
6. Packaging and Handling
- All shipments are securely packaged according to internal handling and safety standards.
- Packaging is selected to protect product integrity during transit.
- Special handling requirements may apply to certain products and will be communicated when necessary.
7. Shipping Confirmation and Tracking
- Once an order has been shipped, customers may receive a shipping confirmation with tracking details, where available.
- Tracking availability depends on the shipping method and carrier used.
8. Delivery Timeframes
Delivery times vary depending on:
- Shipping method selected
- Destination country
- Customs processing times
Estimated delivery times are not guaranteed and are provided for reference only.
9. Delays and Force Majeure
Chem Source Global is not liable for shipping delays caused by circumstances beyond our control, including but not limited to:
- Customs inspections
- Weather conditions
- Carrier delays
- Regulatory or governmental actions
- Natural disasters or force majeure events
10. Damaged or Lost Shipments
- If your shipment arrives damaged, please notify us within 48 hours of delivery.
- Provide clear photos and relevant details to assist with investigation.
- Claims for lost or damaged shipments are handled on a case-by-case basis in coordination with the shipping carrier.
11. Returned or Undeliverable Shipments
- Shipments returned due to incorrect address information, refusal, or failure to clear customs may not be eligible for refund.
- Additional shipping or handling costs may apply for reshipment.
12. Contact Information
For shipping-related inquiries, please contact us:
Chem Source Global
Email: info@chemsourceglobal.com
