This Refund Policy applies to all purchases, orders, and transactions made through https://chemsourceglobal.com. By placing an order with Chem Source Global, you agree to the terms outlined below.
1. General Policy
Due to the nature of the products supplied by Chem Source Global, all sales are considered final once an order has been confirmed and processed, unless otherwise stated in writing.
Refunds, returns, or replacements are handled on a case-by-case basis and are subject to review and approval by Chem Source Global.
2. Eligibility for Refunds
A refund may be considered only under the following circumstances:
- The product received is significantly different from the confirmed order
- The product arrives damaged due to shipping, and the issue is reported within the required timeframe
- An order is cancelled by Chem Source Global before shipment
Refunds will not be issued for reasons including but not limited to:
- Change of mind after order confirmation
- Failure to comply with local import laws or regulations
- Delays caused by customs authorities or third-party carriers
- Incorrect shipping information provided by the customer
3. Reporting Issues
If you believe your order qualifies for a refund or replacement, you must contact us within 48 hours of delivery.
Please include:
- Your order reference number
- A clear description of the issue
- Supporting photos or documentation, if applicable
All refund inquiries must be sent to:
Email: info@chemsourceglobal.com
4. Damaged or Lost Shipments
- Claims for damaged shipments must be reported within 48 hours of receipt.
- Claims for lost shipments will be investigated in coordination with the shipping carrier.
- Chem Source Global is not responsible for losses or damages caused by third-party logistics providers beyond our reasonable control.
5. Non-Refundable Items
The following are not eligible for refunds:
- Products that have been opened, used, altered, or tampered with
- Products seized, delayed, or rejected by customs or regulatory authorities
- Orders returned without prior written authorization
- Special or custom orders
6. Refund Method
- Approved refunds will be issued using the original payment method, where possible.
- Processing times for refunds may vary depending on the payment provider.
- Any transaction or processing fees are non-refundable.
7. Order Cancellations
- Orders may be cancelled only before processing or shipment begins.
- Once an order has entered processing or has been shipped, cancellation is no longer possible.
Cancellation requests must be submitted promptly to info@chemsourceglobal.com.
8. Returned Shipments
- Returned shipments due to refusal, incorrect address, or failure to clear customs are not eligible for a refund.
- Additional shipping or handling fees may apply for reshipment.
9. Policy Changes
Chem Source Global reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on the website.
10. Contact Information
For questions regarding refunds or this policy, please contact us:
Chem Source Global
Website: https://chemsourceglobal.com
Email: info@chemsourceglobal.com
Acknowledgment
By placing an order through https://chemsourceglobal.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.
